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Director for Student Success and Outreach (12-049)

Job Title: Director for Student Success and Outreach (12-049)

Student Life

Reports To: Vice President for Student Life and Dean of Students
FLSA Status: Grade 6, Full-time, Exempt
Prepared By:

Olivia White

Prepared Date:

August 2011

Approved By: Carol Wuenschel
Approved Date:

August 2011


Under the general supervision of the Vice President for Student Life and Dean of Students, the Director for Student Success and Outreach will provide campus-wide synergy for implementing initiatives to enhance student retention, persistence and progression to graduation.  The director is primarily responsible for creating and implementing a comprehensive retention plan, including hands-on strategies to enhance student success.  Working collaboratively with members of the student life team and other divisions of the college, the director will coordinate and evaluate programs, outreach and support services and activities to support student retention and success.  The director will also assume an active role in the development of a first-year experience program for new students. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Student Support (85%)

  • Direct initiatives of a comprehensive and effective college-wide outreach and student success program;
  • Provide direct contact, outreach and support to students experiencing difficulties, struggling to adjust, and/or not succeeding academically; 
  • Monitor academic success of students, particularly first year students in provisional or at-risk status;
  • Assist students in making connections with appropriate on- and off-campus resources;
  • Maintain contact with students until they are stabilized and succeeding;
  • Collaborate with faculty to communicate student success and retention initiatives;
  • Provide immediate and/or timely follow-up with students;
  • Coordinate intervention strategies with Academic Services, Disability Services, Dean of Students, Athletic Department, Honors Program, and other appropriate offices/individuals to contact students who receive Early Alert notices, Low Grade Reports and other progress reports;
  • Provide appropriate resources and/or referrals to students needing academic support and direct intervention;
  • Assist Dean of Students in implementing programs to increase first and second year students’ success and adjustment to college;
  • Develop, train and oversee student volunteers assisting with retention efforts;
  • Participate in Orientation and first-year initiatives for new students and their families;
  • Serve on Academic and Standards Committee.

Administrative (15%)

  • Maintain data relevant to student outreach, contacts, and retention; work closely with Dean of Students, Director of Institutional Research and Assessment Coordinator to gather, review and analyze data;
  • Assist in development of first-year experience program;
  • Manage operational budget;
  • Evaluate programming;
  • Provide reports and other documentation, as requested;
  • Other duties, as assigned.


To perform this job successfully, an individual must have a working knowledge and understanding of academic curricula, student development; solid background in empirical studies and theoretical models of student success and retention; demonstrate an understanding of diversity through success in working with multicultural, international, traditional, adult and special student populations. Must possess a student-centered philosophy.

Education and Experience

Master’s degree in student development, college student personnel or related field, required, doctorate preferred.  A minimum of five to ten years’ experience working with diverse student populations and strong organizational and analytical skills are required.  Ability to analyze data and effectively present information is required.  Excellent communication and computer skills are a plus.

Technology Skills

Strong computer proficiency in internet applications, Office Suite Productivity products (such as Microsoft Word, Excel & Powerpoint); and ability to learn new applications quickly including organization-wide information systems and department-specific software applications. 

Language Skills

Excellent oral and written communication skills are essential.  Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to establish interpersonal rapport and relate to diverse populations. Ability to communicate effectively with students, faculty, staff and external constituencies is essential.

Mathematical Skills

Ability to work with and apply basic mathematical concepts timely and accurately.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in constantly changing situations.  Ability to work independently and as a member of a group in addressing strategic priorities, particularly relevant to developing and executing goals and objectives.  Ability to work in theoretical arena and apply logic as appropriate. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk, hear and climb stairs (as elevators are not always an option in every residence hall).  The employee frequently is required to walk, stand, use hands, and fingers.  The employee is occasionally required to sit, and reach with hands and arms.  The employee must frequently lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.  High energy level is essential.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate to loud.  Noise factors could include interaction with other staff, students and the public, telephones, office equipment or musical groups.

Evening and weekend hours may be necessary to support outreach programs and activities.  Flexibility in schedule is important.  Ability to work in a fast-paced environment with many interruptions.  Good sense of humor required.

To Apply

Qualified candidates may apply by submitting a cover letter, resume, and the names and addresses of three professional references to Vice President for Student Life and Dean of Students, Hood College, 401 Rosemont Avenue, Frederick, MD  21701 or by e-mail to

Hood College is committed to diversity and subscribes to a policy of hiring only individuals legally eligible to work in the United States. EEO

Hood College does not discriminate on the basis of sex, race, color, national origin, sexual orientation, marital status, pregnancy, disability, religion, or age in recruitment, admission and access to, or treatment, or employment in its programs, services, benefits, or activities as required by applicable laws including Title IX of the Educational Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, and complies with the law regarding reasonable accommodation for disabled applicants and students. Inquiries about discrimination or reasonable accommodation should be referred to the Title IX and Section 504 Coordinator at Alumnae Hall, 401 Rosemont Avenue, Frederick, MD. 21701 (AD 312), 301-696-3592. For complete information on Hood College’s nondiscrimination policy, please visit


revised 9/23/11