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    Faculty\Staff E-Mail

    All faculty and staff are provided an e-mail account with an @hood.edu suffix. The service includes support for secure protocols for sending and retrieving mail, as well as extensive anti-virus and spam-filtering. Accounts are created for an employee through the Human Resources hiring process.. If there is a delay in your account creation, contact the HR department to make sure all of your paperwork is in order.

    Training Videos for Outlook 2010:

    Quick Reference Guides:

    The following reference guides are available for printout. You will need to have Adobe Reader or Preview (Mac) on your computer to view these guides

    Printing Tip: Print guides in duplex mode on a color printer


    Frequently Asked Questions

    1. How do I access my email from my desktop using Outlook?  
      • EUC provides Microsoft Outlook for Faculty & Staff to access your e-mail from your desktop/laptop computer.  Outlook is a personal information manager from Microsoft and is part of the Microsoft Office suite. Although often used primarily as an e-mail client application, it also includes a Calendar, Task Manager, Contact Manager and more.
       
    2. How do I access my email from the web?  
      • Microsoft's Outlook Web Access (OWA) provides access to your Hood Faculty/Staff e-mail from any computer with an Internet connection. When you use Internet Explorer to access OWA, you will receive a significantly enhanced experience that closely resembles the Outlook desktop client. When using a non-Microsoft web browser such as Firefox or Safari, you will receive a "lighter" version of OWA that will still provide the user with the necessary features to assist in collaboration with other users. Outlook Web Access is an effective solution for people who require roaming, remote access, or cross-platform functionality.
       
    3. How do I add a shared mailbox from Outlook Web Access (OWA)?  
      4. All members of a Shared Mailbox's permissions group have the ability to open a Shared Mailbox using Outlook Web Access. In order to do so, users must enter a specific URL identifying the shared mailbox to be opened.

      1. Open a web browser using a supported browser. Note that you must access OWA with a supported browser because you need to use the "Full" version of Outlook Web App to configure rules.
      2. Enter the URL for the shared mailbox. The URL for a shared mailbox is https://email.hood.edu/owa/shared_mailbox_name@hood.edu. The example below illustrates what the Outlook Web Access URL would be for a shared mailbox that has the given e-mail address:

            E-mail Address:  shared_mailbox_name@hood.edu
            OWA URL:           https://email.hood.edu/owa/<user-name>@hood.edu

      3. When prompted to login, enter your Hood User Name and Hood Password.
       
    4. How do I add a shared mailbox to Outlook 2010?  
      5. Quick steps: 
      1. Open Microsoft Outlook 2010 
      2. Click File tab in the Toolbar
      3. Click Account Settings button, select Account Settings 
      4. Select the E-Mail tab
      5. Highlight your mailbox, click the Change button
      6. Click the More Settings button
      7. Select the Advance tab
      8. Click the Add button
      9. Type the Shared E-Mail Address
      10. Click the Apply and Ok buttons
      11. Click Next, Finish, and Close buttons
       
    5. How do I add a shared mailbox to Outlook 2007?  
      6. Quick steps: 
      1. Open Microsoft Outlook 2007 
      2. Select the Tools menu, click Account Settings.
      3. Click View or change existing e-mail accounts, and then click Next.
      4. In the list, select your Exchange account, and then click Change.
      5. On the next screen, make sure Use Cached Exchange Mode is unchecked 
      6. Click the More Settings button and then click the Advanced tab.
      7. Once on the Advanced tab, make sure Use Cached Exchange Mode is unchecked 
      8. Click Add, then type the name of the shared mailbox that you want to add to your user profile and then click OK.
      9. Click OK again to close the Microsoft Exchange Server window
      10. Click Next, then click Finish, then click Close.
      11. The shared mailbox will now show up in your Outlook navigation panel on the left side.
       
    6. How do I add a shared mailbox to Outlook 2003?  
      7. Quick steps: 
      1. Open Microsoft Outlook 2003 
      2. Select the Tools menu, click E-Mail Accounts.
      3. Click View or change existing e-mail accounts, and then click Next.
      4. In the list, select your Exchange account, and then click Change.
      5. On the next screen, make sure Use Cached Exchange Mode is unchecked 
      6. Click the More Settings button and then click the Advanced tab.
      7. Once on the Advanced tab, make sure Use Cached Exchange Mode is unchecked 
      8. Click Add, then type the name of the shared mailbox that you want to add to your user profile and then click OK.
      9. Click OK again to close the Microsoft Exchange Server window
      10. Click Next and then click Finish.
      11. The shared mailbox will now show up in your Outlook navigation panel on the left side.
       


    Support

    If you have questions or want to request an e-mail password change, please contact EUC at ext. 3622 (on-campus), (301) 696-3622 (off-campus) or by sending an e-mail message to euc@hood.edu.