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Common Problems

Note: Please reboot your computer prior to attempting a resolution or contacting the IT Help Desk

When contacting Hood's IT Help Desk, be sure to include your name, room number, phone extension, any error messages and times you can be contacted.

  • I can't logon
  • I can't get into Blackboard
  • I can't print.
  • I have a paper jam.
  • My computer won't boot.
  • I can't access my P: drive.
  • I can't get to the Internet.
  • My computer is frozen.
  • How can I tell if an e-mail warning is a hoax?
  • My mouse isn't working properly.
  • My computer is making an awful noise.
  • My CD/DVD drive isn't working.