Job Title:

Console Attendant/Dispatcher

On-Call Position

Department:

Requisition No:

Date Posted:

Summary

Under the direction of the Director of Campus Safety and Communications Center Supervisor, the on-call Console Attendant/Dispatcher will provide high quality service to internal and external customers; operate communication systems (such as telephone, switchboard, and two-way radio); monitor security access and emergency systems and initiate routine and emergency calls.   

Job Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Console Attendant (75%)

• Answers incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
• Operates communication systems, such as telephone, console, two-way radio.
• Initiates routine calls and route emergency calls appropriately.
• Records messages, suggesting rewording for clarity and conciseness.
• Relay and route written and verbal messages.
• Acts as College receptionist to outsiders visiting the campus.

Dispatcher (20%)

• Operates and manages the College’s fire alarm system, altering Security and City Central alarm in the event a fire alarm is activated.
• Operates a two-way radio to dispatch calls to security staff on duty to receive and communicate information; while using prescribed radio procedures.
• Monitors alarm systems in order to ensure that secure conditions are maintained.
• Operates the College’s Security Access System.

Administrative Duties (5%)

• Provides information about the College, as authorized.
• Familiar with College schedules, operating regulations, and locator files.
• Administers keys to buildings, rooms, and vehicles to authorized persons.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to communicate and exchange ideas effectively with students, faculty, staff, municipal officers, and the public.
• Ability to deal tactfully with internal and external customers.
• Maintain a friendly, mature attitude and alert at all times.
• Maintain poise and self-control under highly stressful situations.
• Ability to handle confidential information.

Education and/or Experience

High school diploma or GED; one year of relevant experience or combination of education and experience.

Technology Skills

Ability to monitor computer aided dispatching systems.  Computer proficient in Microsoft Office Suite, with Microsoft Word.  Proficient with internet and email.

Language Skills

Strong written and oral command of the English language essential.  Produce written documents in the English language with clearly organized thoughts using proper sentence construction, punctuation and grammar.  Communicate in the English language by phone or two-way radio and in person in a one-to-one or group setting.  Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to speak effectively before groups of customers and/or employees of the College.  

Mathematical Skills

Ability to work with and apply basic mathematical concepts timely and accurately, either manually or by using a calculator.

Reasoning Ability

Ability to work independently and as a team member with limited supervision.  Ability to solve practical problems and deal with a number of variables in diverse situations.  Ability to interpret a variety of instructions and information furnished in written, oral, diagram, or schedule form.  Ability to work in theoretical arena and apply logic as appropriate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit for long periods of time; walk from one end of the campus to the other; use hands to handle or feel; reach with hands and arms; talk or hear; smell with nose.  The employee must occasionally lift up to 25 lbs. and move in and out of air-conditioned buildings. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.  Noise could include interaction with other staff and the public, telephones, computers and printers, and other office equipment (including air conditioners).   

To Apply

Qualified applicants may apply by submitting a cover letter, résumé with three professional references to Doreen Jarvis, Communications Center Supervisor, Hood College, 401 Rosemont Avenue, Frederick, MD  21701 or via email to jarvis@hood.edu.   

Hood College does not discriminate on the basis of sex, race, color, national origin, sexual orientation, marital status, pregnancy, disability, religion, or age in recruitment, admission and access to, or treatment, or employment in its programs, services, benefits, or activities as required by applicable laws including Title IX of the Educational Amendments of 1972 and Section 504 of the Rehabilitation Act of 1973, and complies with the law regarding reasonable accommodation for disabled applicants and students. Inquiries about discrimination or reasonable accommodation should be referred to the Title IX and Section 504 Coordinator at Alumnae Hall, 401 Rosemont Avenue, Frederick, MD. 21701 (AD 312), (301) 696-3592.  For complete information on Hood College’s nondiscrimination policy, please visit www.hood.edu/non-discrimination.