On or about Monday, April 15th, 2013, Hood's Student e-mail server "Hermes" will be shut down. Please read further to see if this affects you and your Hood e-mail.
In early 2010, Hood entered into a partnership with Microsoft to provide a larger and more robust mail service to our Students. Beginning at that time, active students were migrated from the existing Student mail server, "Hermes", to the new Student mail server at Live@edu. We called this new service "Hood in the Cloud". Since that time, thousands of Hood Students have been migrated to the Cloud as well as all new students (since Fall 2010). However, there are still a few hundred Students that we have not heard from that are still residing on "Hermes".
For further assistance, please contact Hood's IT Help Desk at 301-696-3622 or email@example.com.
Frequently Asked Questions
If you have/had a mailbox on Hermes but I can't login:
My mailbox was migrated but I can't remember my login ID:
- Either your mailbox has been migrated to the new server or it has been removed due to not being logged into it for over 3 years. Contact the IT Help Desk for further assistance.
My mailbox was migrated but I can't remember my password:
- Hood's new Student mail server (Live@edu) requires a user's full email address as the login ID. For example: firstname.lastname@example.org
I am an alumnae. Don't we get a lifetime Hood mail account?:
- Please contact Hood's IT Help Desk and they will assist you with resetting your password
- Yes. All Hood alumnae may keep their Hood mail account for life. If you cannot find your mail account or attended Hood prior to e-mail being offered, please contact Hood's IT Help Desk for further assistance.