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Information Technology

Among Hood College’s highest priorities are helping its students prepare for the changing environment of the new century and functioning productively in a knowledge-based society. With these goals in mind, we have advanced the role of technology at Hood College from purely administrative support to one of core importance, both academically and administratively. Hood’s successful iPad pilot, that now places an iPad in the hands of all undergraduate students, is just one example of this support. Every student gets high-speed internet service, state-of-the-art email functionality, and over 25 GB of storage without a technology fee. The school enjoys an Internet connection capable of delivering 400 Mb/s in data volume as well as a wireless network supported by access points throughout the campus. In addition to continuing upgrades to the College computation infrastructure, 2014 will see the full implementation of the iPad mobile device integration. All undergraduate students will use these iPads to augment and enhance their learning experience.

Hood’s information technology is accessible on campus from all classrooms and residence hall rooms and off campus via the Internet. The residence halls are connected to the campus fiber optic network. Residential students enjoy “Ethernet to the pillow,” both wired and wireless. From their own computers, students can access the Internet from their rooms, send email, print documents, consult course materials their professors have placed on Hood’s Blackboard Learning Management System, and take advantage of the research resources available on the Internet as well as through our own Beneficial-Hodson Library databases.

There are 24 computer labs on the Hood campus. Nine of the labs are open to all Hood students and the remaining computer labs are focused on specific academic disciplines. The standard hardware in the labs are Intel quad-core computers and laser printers. The standard software configuration includes the Windows 7 operating system, the Microsoft Office Suite (Word, Excel, PowerPoint, Access), Internet Explorer, Firefox, and Safari web browsers for web-based email. Discipline-specific labs include Biology, Molecular Modeling, General Chemistry, Mathematics, an Organic Chemistry Instrumentation Lab, a Geographic Information System (GIS) lab, a Unix Computer Science lab, Communication Arts Lab, Sociology Lab and a Video Editing Lab. All of these special labs have sophisticated domainspecific software that enhance the learning process and extend students’ analytical resources. Hood has also embraced the concept of technology-enhanced Living Learning Centers and has placed a networked printer and small computer lab that includes Windows and Mac technology in each of the residence halls.

In 2012, Hood College implemented a Virtual Computer Lab (VCL) to complement existing college labs. The Hood VCL allows students to access the most widely used software applications from anywhere, on a 24/7 basis.

Hood continues to refresh instructional technology throughout its classroom buildings. Most learning spaces have a computer, LCD projector, Blu-ray/DVD player, videotape capability and Internet access. This enables faculty and students to incorporate new pedagogical modalities into their lectures and class presentations.

Complementing this technology is an Information Technology Department team that maintains and upgrades campus databases, highdefinition (HD) cable entertainment, and phone networks along with Apple and Windows servers, desktops, laptops, iDevices, printers, and a range of software applications. This team also assists students, faculty, and staff with repairs to college owned technology, offerrs guidance on the use of hardware and software, and provides technical help with a range of topics, including wireless access, free printing, and more.

The department of information Ttechnology (IT) offers students interested in computer technology an opportunity for student employment through the work-study program managed by the Financial Aid Department.

IT Helpdesk Support

Contact End User Computing (EUC) at x3622 (on campus) or 301- 696-3622 (off campus) if you have any IT related problem or question. You can also contact us via email at helpdesk@hood.edu or through the Hood website:

  1. Go to the main Hood College web page.
  2. Select “Campus Services” at the bottom of the page.
  3. Select “Information Technology.”
  4. Select “Submit a Work Order” under QuickLinks in the right hand column and answer the questions posed. EUC support hours are Monday through Friday between 8:30 am until 4:30 pm. We have extended evening hours at the beginning of each semester. We are located on the 4th floor of Alumnae Hall, Room 403.

Computer, Network and Internet Access

All students will have access to the Hood College Network, computer labs and the Internet. All students will be given a network account (username) and password to gain access to these resources. If you do not have a username or you have forgotten your password, please contact End User Computing (EUC) using the information listed above.

Wireless network access is available to all students in every building on campus. Outdoor wireless access is also available in many seating areas close to buildings. There are three wireless network options, “secure@hood” for a/g/n WPA2 encryption capable network devices (most laptops and iDevices), “unsecure@hood” for any devices that are not WPA2 capable, and finally “fastNsecure@hood” for the fastest secure connection for N-capable WiFi devices. In addition, residence halls also have wired access available to students.

Detailed configuration information for connecting to the Hood College Network is available from the Information Technology department on the IT website. This website contains detailed connection instructions for wired and wireless connections and contains recommended anti-virus and anti-spyware software. Information is also available from the IT website:

  • Go to the main Hood College web page.
  • Select “Campus Services” at the bottom of the page.
  • Select “Information Technology.”
  • Select “Network Access” to the left of the page.
  • Click “wired” or “wireless.”

Logging on to Hood College Lab Computers

When logging on to a Hood College computer, you will see windows for entering a username and a password. In the username field, enter the domain you wish to log on to (Pergola), followed by a backslash (\) and your username (example: pergola\abc01). Enter your password in the appropriate field. Then press “Enter” or click the white arrow and the computer will log you on. The logon process can sometimes take up to 60 seconds to complete. Remember to log out before leaving a computer so no one can access your files or use your print quota.

Changing Your Account Password

Your password for email, Blackboard, and Self Service is changed when you change your network password. Two methods exist to change your password:

Use the browser based tool

  • Go to the main Hood College web page.
  • Click on “Current Students” link at the top of the main web page.
  • Click on “Change password” in the column under Aplinks.
  • Click the “Change password” link and follow the on-screen instructions.

Optionally, you can click on “Enroll Now” in order to be able to reset a forgotten password in the future. You do not need to enroll in order to change your password; you only need to enroll if you want to reset your password yourself in the future. Once you have enrolled, then in the future:

  • Click “Reset Forgotten Password “ if you have forgotten your password.
  • . Click “Update Enrollment” to update your security questions/answers.

Use a campus computer

  • Press the Ctrl, Alt and Delete keys on the keyboard all at the same time once you have logged on to a Hood College computer.
  • Select “Change Password” in the window that appears.
  • . Enter your old (current) password and then enter your new password twice. Your new password must be at least eight characters in length.
  • Click “OK.”

Accessing Your Hood Email

Hood College student email is provided by Microsoft’s Office365. Each student is provided 25GB of email storage. Students can access their email from the Hood College website (see below) or by connecting directly to Office365 at http://outlook.com/hood.edu

  • Go to the main Hood College web page.
  • Click on “Current Students” link at the top of the main web page.
  • Click on “Email In the Cloud” in the column under Aplinks.
  • Enter your username (followed by “@hood.edu”) and your password into the appropriate fields and click “Sign In.”

Data Storage

Data Storage is also provided by Microsoft’s Office365. The data storage component is called OneDrive. In one convenient location, you can access your email and store you data along with many other features available through the Office 365 offering. Each student is provided 25GB of data storage.

To access the OneDrive:

  • Login to the your Office365 email (see Accessing Your Hood Email).
  • In the center of the screen select OneDrive.

Additionally, you can save data to a DVD or USB flash drive. All computers have DVD writers and USB connections. OneDrive is the preferred storage location, since it is accessible from anywhere.

More information about our “Hood in the Cloud” offerings (email, data storage, office applications) can be found on the IT website:

  • Go to the main Hood College web page.
  • Select “Campus Services” at the bottom of the page.
  • Select “Information Technology.”
  • Select “Email Services” on the lower left hand column.

Printing

The printer in each lab will automatically become your default printer when you log on in a Hood computer lab. The computer will send the job to the printer in that lab just by clicking the print shortcut in any application. If you want to use another printer or if the lab printer does not show up for you automatically:

  • Click the “Start” button.
  • Type “\\neptune.hood.edu” into the search bar.
  • Double-click the printer you wish to print to.
  • Enter your username and password. Be sure to specify the domain before your username (pergola\username).

Every full-time student is authorized to print up to 1000 black and white pages per semester on Hood printers without charge; part-time students are able to print up to 500 black and white pages per semester without charge. If you exceed this allowance you can purchase additional page printing increases from the Accounting Office located on the second floor of Alumnae Hall or online at “http://neptune.hood. edu:9191/app”. If you have made your purchase through the Accounting Office, bring your receipt to the EUC Office on the fourth floor to have your page printing allowance increased. Pages purchased online through the Papercut website are immediately added to your printing allowance.

Computer Labs

In addition to having labs for residents in each of the five residential halls on campus, Hood College has established labs throughout the campus for general student use. These include:

  • Rosenstock Building: Rooms 019 and 219
  • Apple Building: 24 Hour Lab
  • Tatem Arts Building: Room 107
  • Hodson Science Building: Rooms 113, 132, 136, 237 and 315
  • Whitaker Campus Center
  • Library Reference area

All labs contain a standard suite of applications including Microsoft Office, Internet Explorer, Safari and Firefox browsers. Additional course-specific or discipline-specific applications may also be installed. A list of labs, the technology deployed in them, and any lab focal area is documented on the Hood College IT website page. To get a lab listing:

  • Go to the main Hood College web page.
  • Select “Campus Services” at the bottom of the page.
  • Select “Information Technology.”
  • Select “Computer Labs” on the lower left hand column.

Blackboard

Blackboard is a web-based software tool that supports and facilitates education at Hood. It provides students with a web page for every course offered by the College. Blackboard is a supplement to the classroom instructional experience while enhancing communication between faculty and students through the sharing of materials and ideas beyond the context of the traditional class session. Hood students can use the Blackboard system to view institution announcements, course announcements, course information, course documents (presentations, images, music, videos, digital readings in PDF format), web links, interact in discussion boards, email fellow students and faculty, view in-progress course grades and access all of the many other electronic academic resources that Hood offers. Because Blackboard is web based it can be accessed from the many labs on campus, the residence halls and even from home anywhere in the world.

A Blackboard app exists that enables iPad users to access certain Blackboard functionality from this mobile device. While the app is free, there is a one-time fee of $1.99 to connect to an institution’s Blackboard System.

To download this app:

  • Go to the App Store on your iPad and search for the “Blackboard Mobile Learn” iPad app and install it.
  • Once the app is installed, tap on the icon. When prompted, search for “Hood College.”
  • When prompted, use your Pergola user name and password to login to Blackboard Mobile Learn and explore your Blackboard course sites.

Users can also access the Blackboard system via the Safari app already included with the iPad . The Blackboard Mobile Learn app is not required to access Blackboard via the iPad, but it does offer some improved features accessibility only available with this technology.

Self Service

Self Service allows students to access information in the Student Information System (Power Campus) such as grades, class schedules, unofficial transcripts, and account balances. Read the information sheet entitled “Using Self Service” for details on how to obtain access.

This information sheet is available on the Hood website:

  • Go to the main Hood College web page.
  • Select “Campus Services” at the bottom of the page.
  • Select “Information Technology.”
  • Select “HelpDesk FAQs.”
  • Select “Self Service Help.”

To access Self Service:

  • Go to the main Hood College web page.
  • Click on “Current Students” link at the top of the main web page.
  • Click on “Self Service” in the column under Aplinks.
  • Login with your username and password.