Menu
Home  |  Alumni and Giving  |  Alumni
  |  EverTrue App Frequently Asked Questions
Bookmark and Share

EverTrue App Frequently Asked Questions

Who can use the Hood EverTrue app?

Any Hood alumna/us may use the app. Your information is protected, and only Hood alumni may access it. Others in the Hood College community may be granted access on a case-by-case basis.

Is the location information real time?

No. The location information and all other profile data in the app are based on the information that is currently in the online directory. If you'd like to confirm or update your home or business information, please contact the office of alumni relations at alumoffice@hood.edu or 800-707-5280.

Which devices support EverTrue?

The EverTrue platform is available for the iPhone, iPad and iPod Touch and Android devices. For iOS, it supports the 5 and higher operating systems. 

How do I get EverTrue on my mobile device?

Search for EverTrue in the Apple App store or the Google Play store. Once you have downloaded the app and open it, you will be prompted to search for your community. Type in "Hood College" and select the correct community.

How do I log in once I’ve downloaded EverTrue and selected the Hood College community?

Please log in with your first and last name, and your email address. If the email address matches what we have on file, you’ll receive an authentication message in your email inbox. Be sure to open the email you receive on the mobile device you used to download the app. Then click “Verify” and it will grant you access to the app.

What if I do not receive a confirmation email?

If you do not receive a confirmation email, it may mean that we do not have an email address on file for you, or we have a different one. If this is the case, please contact alumoffice@hood.edu to verify your email address.

How do I customize my privacy settings or update my contact information?

Unless you indicate otherwise, your contact information will appear on the app, including name, email address, education and place of employment. If you have previously asked that your information remain private, it will not appear in the listing. If you wish, you may customize your settings so that particular information will not be viewable by other constituents. If you would like to hide information in your profile, go to My Profile and click on Suggest an Update at the bottom the screen. Then, type in any updates you would like to make and click Send. Please note that it may take up to one week for changes to appear. You can also complete the Opt Out form to request that your business information and email address be removed from both the alumni app and the Online Directory.

I want to delete some of my information in EverTrue, but not my entire profile. How do I do this?

We can update profiles to suppress information you do not wish to be public. This will be done on a weekly basis. Your information will still be visible to you in the app. Please note that Hood College will retain your information in our internal database, but information that is hidden will no longer be visible to others using EverTrue. However, if you wish to have your record completely removed from our database, please contact advancement_services@hood.edu. Complete removal of your record means you will no longer receive ANY communication from the Hood College alumni office.

How do I search for people using the directory?

Type the name of the person you are seeking in the search box. If you are unsure of the spelling, you may type a few letters of the name, click Search and the app will pull a list of possible matches. You also have the option to search by class year by typing a year into the search box.

How do I search for people nearby?

Click on the Nearby tab in the sidebar navigation. A map will appear with pushpins indicating people in your area. Clicking on one of the pushpins will open that alum’s listing in the directory. You may also click the icon in the top right corner of the map to view a list of people nearby. To search for an alum in the map feature, click on the search icon on the bottom of the map. If you traveling and looking to visit alumni in other cities, you may search for users across the globe by entering any zip code, city, state or country, and the map feature will show you that location along with people in that part of the world. You can also click the filter icon on the map page to narrow your results.

How do I connect using my LinkedIn and/or Facebook account?

The app allows you to connect and network with other people using LinkedIn. You can also connect using your Facebook account. When you first log in to the app, you will be asked if you would like to connect via LinkedIn and/or Facebook. You may choose one or both, or neither. Once you are in the app, you can view information that people have included in their LinkedIn and Facebook profiles along with the number of connections you have in common. Anything marked as private in Facebook or LinkedIn remains private. If you are not connected to an alum, you will not see his or her private information or feed, nor will he or she be able to view yours. Don’t forget to list Hood in the education field in your LinkedIn profile, and be sure to join the Hood LinkedIn group. If you opt not to immediately connect your LinkedIn and Facebook accounts, you may do so at any time by going to settings and clicking on Manage Accounts. Likewise, you may disconnect those accounts at any time.

Can I email or call another alum directly from the app?

Yes. From the directory tab, click on the mail or phone icon at the top of someone’s profile to email or call. Phone calls may only be made from devices with phone capability.

How often will updates to the EverTrue database occur?

Updates to the EverTrue database will run the first day of every month.