Information Technology

Information Technology

The Office of Information Technology provides technology support and services to Hood College students, faculty and staff. The best starting place for all IT information and support requests is the IT Helpdesk.  If you need assistance, please visit the IT Helpdesk support portal.

• Step by Step Instructions 
  • New Student account setup: Account Setup
  • Change your password:  Change Password
  • Recover a forgotten password:  Recover Password
  • Install the Microsoft Authenticator App:  MS Authenticator App Setup
  • Create an additional MFA sign in method:  Additional MFA Setup
  • Setup printing access for your personal device:  Printer Setup (must be on campus for this)
  • Power Campus Self Service Quick Overview:  Power Campus Self Service
  • Blackboard Quick Overview:  Blackboard
  • RAVE Emergency Alert System Overview:  RAVE setup 
  • More Self-Help topics are available here: IT Helpdesk Support Portal
• IT Support
  • Create a support ticket here:  IT Helpdesk Support Portal
  • Other support options:
    • Send an email to helpdesk@hood.edu
    • Leave a voice message at 301-696-3622
    • Visit our office in the Hodson Library & Learning Commons
    • Use the old online support request form here: Form soon to be retired
• Contact Information
  • Email:  helpdesk@hood.edu
  • Phone:  301.696.3622
  • Core Office Hours:  8:30am - 4:30pm, Monday through Friday
  • Location:  Hodson Library & Learning Commons, first floor