Student Success Team

Student Success Team

In addition to the professional staff listed below. Trained graduate assistants, student workers and tutors help to carry out the office's mission and core values.


jschum.jpegEmail: schum@hood.edu

Phone: 301-696-3550

Office: Beneficial - Hodson Library & Learning Commons 1028

Pronouns: she/her/hers

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Clifton Strengths: Achiever – Deliberative – Learner – Input - Individualization

Jen joined Hood College in 2019 as Dean of Student Success at Hood College and oversees the Student Success Center (previously known as CAAR) academic services and staff which include tutoring, writing and math centers, accessibility services and the testing center, success coaching, and leadership of faculty advising. She chairs the Student Success Council and Academic Judicial Council in addition to serving on numerous other campus-wide committees and efforts. Prior to this, she served as Associate Dean, University College at North Carolina Central University, leading academic advising and the testing center with a staff of 25. Jen also worked as Associate Director of Academic and Career Planning at Meredith College, and began her career in student services as an Academic Advisor at Bellarmine University. Prior to working in higher education, she provided rehabilitation counseling for persons with brain injuries in inpatient, outpatient, and community programs for seven years. 

Jen earned her masters and doctorate in Counseling & Personnel Services—College Student Personnel from the University of Louisville, her masters in Clinical Psychology from Spalding University, and her bachelors of science in Psychology from James Madison University. She is active in national and regional conferences and professional associations, served on ACPA’s Directorate for the Commission for Academic Support in Higher Education, currently serves on NACADA’s Small Colleges and Universities Steering Committee, and has taught courses in Freshman Seminar, Career Exploration, and Introductory Psychology.

Jen is from Fairfax, VA and has been married to Jeff for 24 years. They live in Urbana, MD with Allie, a first-grader, and their two cats, Betty and Wilma. In her spare time, Jen enjoys playing with Allie, finding new places to eat out, music, and spending time with family in Virginia. Throughout her career, Jen has most enjoyed helping people achieve their educational and personal goals.

Lisa%20C%20photo.jpgEmail: copenhaver@hood.edu

Phone: 301-696-3860

Office: Beneficial - Hodson Library & Learning Commons 1029

Pronouns: she/her/hers

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Clifton Strengths: Positivity - Responsibility - Empathy - Belief - Developer 

Lisa brings over 25 years of work experience in the field of higher education working in various student support and administrative roles. 

Lisa began her career in admissions at Hagerstown Business College in Hagerstown, MD, where she spent over 10 years as the Registrar overseeing the advisement, course scheduling, and registration for the student body.  After the acquisition by Kaplan College, Lisa worked as the Associate Academic Dean facilitating faculty engagement workshops and teaching an orientation to college class to incoming student as well as Public Speaking and Presentation Skills for the Professional.  She then was named the Dean of Student Affairs after college changed to Kaplan University, where her duties included student retention, overseeing the Registrar’s office, student activities and engagement,  and serving as a member of the Senior Team. 

Born and raised in Altoona, PA, she met her husband of 32 years at Shippensburg University where she earned her undergraduate degree in Public Relations and Speech Communications.  She recently completed her Educational Doctorate Degree in Educational Leadership and Management from Capella University after completing her Masters Degrees in Online College Teaching and Higher Education College Administration and Leadership.  She resides in Greencastle, PA, and is a proud parent of two grown children and three shih-tzus and enjoys the beach, cooking, baking, trying new restaurants, and spending time with her family and friends. 

As the Director of Student Success since 2017, Lisa serves as the chair of the Students of Concern Committee, a member of the Student Success Council, Title IX committee,  Learning Commons Committee, and teaches the Academic Success Seminar and the spring First Year Seminars.  She oversees tutoring at the college and works diligently to create support systems for our students.

Kate%20Gmuer.jpgEmail: gmuer@hood.edu 

Phone: 301-696-3421

Office: Remote

Pronouns: she/her/hers

Clifton StrengthsIndividualization - Context - Learner - Ideation - Strategic

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Kate Gmuer joined Hood College in 2017. Before Hood, she worked at WJLA-TV, in Washington, D.C. starting as an intern and working up to an associate producer working in the newsroom covering 2000 Bush v. Gore, 9/11, D.C Sniper and anthrax attacks. She also directly worked on I-Team reports, and a local weekly political program Capital Sunday. Interested in education stories, and having tackled school as a student with learning disabilities and ADHD, she later transitioned into the education field and became a multi-state certified special education teacher. For over a decade, Kate has worked in K-12 private, public, and virtual school environments, before joining Hood College's Student Success Center team.  She has conducted workshops on students with disabilities, learning disabilities/ADHD, assistive technology, transition to college with disabilities, and applying Universal Design for Learning (UDL) in the classroom. Beginning in 2018, Kate began meeting with her counterparts at small, liberal arts Maryland colleges to create a consortium of disability/accessibility directors. 

Born in Washington, D.C. and raised in Washington, D.C and Montgomery County, MD, she met her husband of 10 years while working together at The Lab School of Washington in Washington, D.C. Kate holds a B.A. Journalism from Columbia College, an M.Ed. Education Policy and Leadership and a M.A. Special Education: Learning Disabilities, both from American University (Washington, D.C). Currently, she is working towards her doctorate in education focusing on education policy and leadership for learning disabilities, ADHD, and reading instruction also from American University in Washington, D.C. She has received trainings/certifications in evidence-based reading, writing, grammar and math multi-sensory instruction from programs accredited by the International Multi-sensory Structured Language Education Council (IMSLEC) and endorsed by the International Dyslexia Association (IDA).  Her proudest accomplishment is being the mom and advocate for her two sons, both of whom have the blessing of a creative ADHD and dyslexic brain. She and her husband, Matt, live in Frederick and love to watch their boys follow in their dads footsteps on the baseball field and ice hockey rink.

As the Director of Accessibility Services, Kate is the Title IX Resource for students with disabilities, serves on the Title IX committee, the Students of Concern Committee, and the Risk Assessment Committee. She oversees all accommodations for undergraduate and graduate students with disabilities.

donnaharrison.jpgEmail: harrisond@hood.edu

Phone: 301-696-3422

Office: Remote

Pronouns: she/her/hers

Clifton Strengths: Developer - Intellection - Empathy - Harmony - Communication

Donna Harrison has been the Writing Skills Coordinator at Hood College since 2011. She coordinates tutoring in the Writing Center, tutors, and teaches English 100. Prior to working at Hood, Donna taught composition at the University of Minnesota and Frederick Community College.  She received a B.A. in English at Bowling Green University and an M.A. in English at John Carroll University.

Donna has two daughters, two sons-in-law, and a two-year old grandson. She lives with two cats.  In her spare time, she enjoys watching British mysteries on television and reading.

Email: nonemaker@hood.edu

Phone: 301-696-3195

Office: Remote

Pronouns: she/her/hers

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Clifton Strengths: Empathy - Developer - Relator - Positivity - Input

Gretchen moved from California to Greece as a kid and came back to the states for college in the 90’s. She has lived in Frederick County since Fall of 1999. Gretchen began her career at Hood in August 2001 as an International Admissions Counselor. September 11, 2001 happened and everything changed. Gretchen worked in Admissions until she gave birth to her son in 2004 and then her daughter in 2007. She came back to Hood College in the Director position for Student Engagement and Orientation in 2013. Gretchen joined the Student Success team Fall of 2019 and she is VERY excited to be on this side of the student experience. All of her education is in Psychology and College Counseling.  She values her one on one time with students and colleagues very much. Students often spent hours hanging out (pre-pandemic) and chatting in her office with snacks and her service dog Iris. (she’s a one eyed 13 year old, five pound. rescue Chihuahua. Her family has two other rescue dogs as well). Gretchen's teaching style is a very collaborative one. She believes we all have something to learn from one another and how we interact as humans in the world.

ronnieEmail: rtaylor@hood.edu

Phone: 301-696-3569

Pronouns: she/her/hers

Click here to schedule virtual appointment!

Clifton Strengths: Achiever - Discipline - Connectedness - Consistency - Restorative 

Ronnie joined Hood College in 2018 as a Console Attendant working with Campus Safety before joining the team of Student Success as an Administrative Assistant. She oversees the day to day operations, coordinates the testing center for students with academic accommodations, supervises student workers, administers the Global Language placement examinations and assists with special projects when assigned. She serves on Students of Concerns committee, Staff Council DEI (diversity, equity and inclusion) Adhoc committee, Student Engagement Team, Learning Commons Committee, The President’s Council on Transgender Inclusivity and other campus-wide committees and efforts. Ronnie is an advisor to the Hoodlum Steppers. Prior to this, she served as the Disability Services, Title IX and Specials Projects Assistant at Shepherd University. Prior to working in higher education, she worked in the public school system, catering services and served as a case manager at various nonprofit organizations. 

Ronnie is looking to expand her education further as she has recently committed to North Carolina Agriculture & Technical State University (Go Aggies!) where she will obtain an online Bachelor of Arts in Liberal Studies (African American Studies) and Teaching Certification. Her goal is to one day become a middle or high school African American Studies History teacher. She is active in the Frederick community by participating and even speaking at various Black Lives Matter events. Ronnie previously served as the Vice – Chair for The Frederick Center. She was the Frederick Pride 2019 Keynote speaker.  

Ronnie is from Prince Georges County, MD and has been married to her partner LaShawn for four years. They live on campus and can often be seen on campus walking their fur baby Tinker, a Jack Russell – Beagle mix rescue. In her spare time, Ronnie enjoys walking and playing with Tinker, interior design, traveling, anything surrounding the arts, and spending time with family. Her favorite quotes to live by are “Reclaiming My Time!” by Maxine Walters and “When they go low, we go high” by Michelle Obama.

DSC_8239%20scott.jpgEmail: trexler@hood.edu

Phone: 301-696-3419

Office: Beneficial - Hodson Library & Learning Commons 1031

Pronouns: he/him/his

Clifton Strengths: Strategic - Ideation - Achiever - Futuristic - Intellection

Scott Trexler has worked as Hood College’s Math Skills Coordinator for two years.  In that role, he teaches the developmental mathematics courses and administers math placement testing.

Outside Hood, Scott enjoys spending time with his family and working outside.