Student Success Team

Student Success Team

In addition to the professional staff listed below. Trained graduate assistants, student workers and tutors help to carry out the office's mission and core values.


Phone: 301-696-3860

Office: Beneficial - Hodson Library & Learning Commons, 1029

Pronouns: she/her/hers

Click here to schedule an appointment! 

Clifton Strengths: Positivity - Responsibility - Empathy - Belief - Developer 

Lisa brings over 25 years of work experience in the field of higher education working in various student support and administrative roles. 

Lisa began her career in admissions at Hagerstown Business College in Hagerstown, MD, where she spent over 10 years as the Registrar overseeing the advisement, course scheduling, and registration for the student body.  After the acquisition by Kaplan College, Lisa worked as the Associate Academic Dean facilitating faculty engagement workshops and teaching an orientation to college class to incoming student as well as Public Speaking and Presentation Skills for the Professional.  She then was named the Dean of Student Affairs after college changed to Kaplan University, where her duties included student retention, overseeing the Registrar’s office, student activities and engagement,  and serving as a member of the Senior Team. 

Born and raised in Altoona, PA, she met her husband of 32 years at Shippensburg University where she earned her undergraduate degree in Public Relations and Speech Communications.  She recently completed her Educational Doctorate Degree in Educational Leadership and Management from Capella University after completing her Masters Degrees in Online College Teaching and Higher Education College Administration and Leadership.  She resides in Greencastle, PA, and is a proud parent of two grown children and three shih-tzus and enjoys the beach, cooking, baking, trying new restaurants, and spending time with her family and friends. 

As the Director of Student Success since 2017, Lisa serves as the chair of the Students of Concern Committee, a member of the Student Success Council, Title IX committee,  Learning Commons Committee, and teaches the Academic Success Seminar and the spring First Year Seminars.  She oversees tutoring at the college and works diligently to create support systems for our students.


Phone: 301-696-3421

Office: Beneficial - Hodson Library & Learning Commons, 1032

Pronouns: she/her/hers

Clifton StrengthsIndividualization - Context - Learner - Ideation - Strategic

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Kate Gmuer joined Hood College in 2017. Before Hood, she worked at WJLA-TV, in Washington, D.C. starting as an intern and working up to an associate producer working in the newsroom covering 2000 Bush v. Gore, 9/11, D.C Sniper and anthrax attacks. She also directly worked on I-Team reports, and a local weekly political program Capital Sunday. Interested in education stories, and having tackled school as a student with learning disabilities and ADHD, she later transitioned into the education field and became a multi-state certified special education teacher. For over a decade, Kate has worked in K-12 private, public, and virtual school environments, before joining Hood College's Student Success Center team.  She has conducted workshops on students with disabilities, learning disabilities/ADHD, assistive technology, transition to college with disabilities, and applying Universal Design for Learning (UDL) in the classroom. Beginning in 2018, Kate began meeting with her counterparts at small, liberal arts Maryland colleges to create a consortium of disability/accessibility directors. 

Born in Washington, D.C. and raised in Washington, D.C and Montgomery County, MD, she met her husband of 10 years while working together at The Lab School of Washington in Washington, D.C. Kate holds a B.A. Journalism from Columbia College, an M.Ed. Education Policy and Leadership and a M.A. Special Education: Learning Disabilities, both from American University (Washington, D.C). Currently, she is working towards her doctorate in education focusing on education policy and leadership for learning disabilities, ADHD, and reading instruction also from American University in Washington, D.C. She has received trainings/certifications in evidence-based reading, writing, grammar and math multi-sensory instruction from programs accredited by the International Multi-sensory Structured Language Education Council (IMSLEC) and endorsed by the International Dyslexia Association (IDA).  Her proudest accomplishment is being the mom and advocate for her two sons, both of whom have the blessing of a creative ADHD and dyslexic brain. She and her husband, Matt, live in Frederick and love to watch their boys follow in their dads footsteps on the baseball field and ice hockey rink.

As the Director of Accessibility Services, Kate is the Title IX Resource for students with disabilities, serves on the Title IX committee, the Students of Concern Committee, and the Risk Assessment Committee. She oversees all accommodations for undergraduate and graduate students with disabilities.


Phone: 301-696-3422

Office: Beneficial - Hodson Library & Learning Commons, 1031

Pronouns: she/her/hers

Dr. Akia Jackson has extensive experience supporting undergraduate and graduate students in both writing and speaking centers.  She earned her BA in English from Xavier University of Louisiana and her MA and PhD in English and American Literature from the University of Iowa, where she worked in writing and speaking centers supporting business, engineering, and liberal arts students.  Her teaching experience includes composition courses at the University of Iowa, Middle Tennessee State University, and Trinity Washington University in D.C.

Dr. Jackson looks forward to supporting undergraduate and graduate students in their own writing and research projects at Hood College.  She particularly enjoys how working with so many students exposes her to new ways of approaching writing projects:  “For me, one of the best parts about working with writers in the Center is how each student approaches writing with a different style.  Students teach me so much about content creation with their varied ideas on assignments and personal projects.”


Phone: 301-696-3195

Office: Beneficial - Hodson Library & Learning Commons, 1030

Pronouns: she/her/hers

Click here to schedule an appointment!

Clifton Strengths: Empathy - Developer - Relator - Positivity - Input

Gretchen moved from California to Greece as a kid and came back to the states for college in the 90’s. She has lived in Frederick County since Fall of 1999. Gretchen began her career at Hood in August 2001 as an International Admissions Counselor. September 11, 2001 happened and everything changed. Gretchen worked in Admissions until she gave birth to her son in 2004 and then her daughter in 2007. She came back to Hood College in the Director position for Student Engagement and Orientation in 2013. Gretchen joined the Student Success team Fall of 2019 and she is VERY excited to be on this side of the student experience. All of her education is in Psychology and College Counseling.  She values her one on one time with students and colleagues very much. Students often spent hours hanging out (pre-pandemic) and chatting in her office with snacks and her service dog Iris. (she’s a one eyed 13 year old, five pound. rescue Chihuahua. Her family has two other rescue dogs as well). Gretchen's teaching style is a very collaborative one. She believes we all have something to learn from one another and how we interact as humans in the world.


Phone: 301-696-3569

Pronouns: she/her/hers

Click here to schedule an appointment!

Clifton Strengths: Achiever - Discipline - Connectedness - Consistency - Restorative 

Ronnie joined Hood College in 2018 as a Console Attendant working with Campus Safety before joining the team of Student Success as an Administrative Assistant before promotion to Student Success Coordinator. She oversees the day to day operations, coordinates the testing center for students with academic accommodations, supervises student workers, administers the Global Language placement examinations and assists with special projects when assigned. She serves on the Students of Concerns committee and other campus-wide committees and efforts. Ronnie is an advisor to the Hoodlum Steppers step team and the Diversity Coalition. She is the 2021 recipient of the Keystone Chapter of Mortar Board of Honors Rose Award and the Dr. Henry P. and Page Laughlin Administrative Achievement Award. Prior to joining Hood College, she served as the Disability Services, Title IX and Specials Projects Assistant at Shepherd University. Prior to working in higher education, she worked in the public school system and served as a case manager at various nonprofit organizations. 

Ronnie is looking to expand her education further as she attends North Carolina Agriculture & Technical State University (Go Aggies!) where she will obtain an online Bachelor of Arts in Liberal Studies (African American Studies) and Teaching Certification. Her goal is to one day become a middle or high school African American Studies History teacher. She is active in the Frederick community by participating and even speaking at various Black Lives Matter and social justice events. Ronnie previously served as the Vice – Chair for The Frederick Center. She was the Frederick Pride 2019 Keynote speaker.  

Ronnie is from Prince Georges County, MD and has been married to her partner LaShawn for six years. They live on campus and can often be seen on campus walking their fur baby Tinker, a Jack Russell – Beagle mix rescue. She is a proud member of Epsilon Tau Delta Sorority Incorporated and functions in the organizational capacity of Executive Director, Supreme Historian and Webmaster. In her spare time, Ronnie enjoys walking and playing with Tinker, interior design, traveling, anything surrounding the arts, and spending time with family. Her favorite quotes to live by are “Reclaiming My Time!” by Maxine Walters and “When they go low, we go high” by Michelle Obama.